The ONVU Learning Support Account is used to grant the ONVU Learning support team access to your organisation's ONVU Learning system. The account is disabled by default and has no role assigned.
To allow access to the ONVU Learning support team you will need to do the following:
- Create a role with the "Manage Cameras and Recording Schedules" permission and call it OVL Support
Creating and Managing User Roles - In the Manage Users tab. click the "Grant Access" button to enable the ONVU Learning Support Account.
The account will remain active for 24 hours unless the "Remove Access" button is clicked - Assign the newly created role to the ONVU Learning Support Account
- Click Choose Resources and tick the gateways which the Support Team need to access
Once the above steps are completed, the ONVU Learning support team will be able to access your organisation's system.
Note: By default Support only require access to device management permissions. If however, the issue requires it, Support may also require access to View Video. If this is the case Support will request this permission change. View Video permissions should not be assigned by default.